Your club may have experienced conflict in the past, yet you may not have known how to approach a situation which can create further issues which may affect the overall feeling at the club.
Dealing with conflict can be a challenging task, so its important to be well prepared, have strong procedures and rules in order to give yourself the best chance at a positive outcome. Achieving positive outcomes from conflicts is vital to creating a safe space at your club.
This training (originally delivered as a live webinar) has been designed to give you the tools to manage conflict in a fair and consistent way if/when conflict occurs within your club.